“I had an issue that I was not able to resolve. I was being double charged by two different communication companies for the same service and I was not able to get the issue taken care of on my own. I went to my case worker at SJCC who helped me file a complaint with the FCC. Three weeks later I got a refund for the amount I was over charged. I would never have been able to file this complaint without my case worker’s help.”
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